Upgrading from Previous Releases
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Aras provides tools and services related to upgrading to the latest software release as a benefit of the Subscription. Customers should use the guidelines below to determine the path to upgrading to the latest release.
Customers may request Upgrade services from Aras Support if they meet 3 criteria.
Customers must have an active Subscription for Upgrade Services
Customers must be in production with Aras Innovator
Customers must be running on a version of Aras Innovator released no more than 30 months ago
If these 3 criteria are met, the Subscriber may email support@aras.com to initiate an upgrade services project.
Note
Customers with an active Subscription running a version of Aras Innovator released more than 30 months ago should still contact Aras Support at support@aras.com to discuss the available options.