Troubleshooting
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When attempting to login into Aras Innovator, you may get a standard Internal Server Error.
The most common cause is that Microsoft .NET 4.7.2 is installed prior to IIS being enabled. Such a configuration results in the ASP.NET components for .NET 4.7.2 not being installed.
To resolve this issue, you need to install the ASP.NET components by running the following through the command prompt:
%windir%\Microsoft.NET\Framework\v4.7.2.0.30319\aspnet_regiis.exe –iru
If after you have successfully logged into Aras Innovator, you receive a modal dialog that pops up with the text Server Error in ‘InnovatorServer/NotificationServer’ Application…The remote server returned an error: (401) Unauthorized there is most likely a missing component to your Internet Information Services (IIS) installation on your server.
The previous modal dialog is subsequently followed by the error shown in Figure 48.
To resolve this error, you need to install the Windows Authentication Role Service to into IIS by using the following steps:
- Open Control Panel --> Administrative Tools --> Server Manager.
- Right click on Web Server (IIS) under the Roles on the TOC and select Add Role services.
- Install the Windows Authentication role service located under Security.
After you have installed the new Role Service for IIS you may need to uninstall Aras Innovator and install again.
When you log in to Aras Innovator and open any Item (for example, the English language Item) while attempting to open a tear off window, the error shown in Figure 50 is returned:
The cause of the error is an inability of IIS to handle the extensionless URLs.
After you login into Aras Innovator Server the main grid would never paint columns or headers, however pages such as InBasket or relationshipTabs could work. Attempt to open the browser and you might see the following message: XML Exception: Incorrect comments tag This is a client-side problem and the root cause of it is that the wrong version of the XML parser is used (this could for example be caused by installing Visual Studio v6 with SP6, that changes the XML parser used by Innovator). The solution for this is to un-install and then to re-install the XML parser.
When installing Aras Innovator to a machine that contains an underscore in the server name or host name, you may receive an error telling you cookies are disabled for your browser. This error is due a security patch released by Microsoft (http://support.microsoft.com/kb/316112/en-us) that blocks cookies when the host name does not contain only alphanumeric characters.
To resolve the issue, it will be necessary to ensure the host name contains only alphanumeric characters.
When attempting to log in to Aras Innovator, you may get the standard Internal Server Error shown in Figure 52.
The most common cause is that ASP.NET Core IIS runtime support is not installed. To resolve this issue, you need to install the Hosting Bundle (Microsoft ASP.NET Core Module v2).
When attempting to open the root Aras Innovator page, you may get the error shown in Figure 53.
To resolve this issue, you need to install the HTTP Redirect IIS module: Enable-WindowsOptionalFeature -Online -FeatureName IIS-HttpRedirect