Troubleshooting

In this section, we describe some of the common problems people can encounter when setting up the client.

The localization settings for the client are pulled from the Firefox browser ‘Languages’ setting as opposed to the system ‘Region and Language Settings’.

Use the following procedure to change the language settings in Firefox for Mac.

1. Open Firefox browser and select Preferences.
2. Scroll down to the Language and Appearance section.
3. In the Languages section, click Choose.
4. Click Select a language to add….



5. Select the required language and locale. For example, Japanese [ja]



6. Click Add.
7. Move the selected language to the top using Move Up.
8. Close the browser.
9. Login to Aras Innovator as administrator/innovator.
10. Confirm that the selected language is applied.

By default, Firefox allows a maximum of 20 pop-up windows. If you try to open more than 20 pop-up windows, the following error appears:

Use the following procedure to resolve this issue:

1. Open a Firefox browser.
2. Type about:config. The preference list appears.
3. Scroll to locate dom.popup_maximum, right-click and select Modify. The Enter integer value pop-up appears.
4. Specify a very high integer value such as 5000 for dom.popup_maximum.
5. Click OK.

Aras PDF Viewer is a feature included in Aras Innovator to display PDF documents as part of the Visual Collaboration feature. The technology used to make the feature display PDFs is browser specific. Users may experience differences in behavior when loading in Firefox vs Edge or Chrome. While all browsers provide the same functionality, the user experience will be slightly different.